Sales Support 01784 488461. All orders ordered after 12:00 midday will be dispatched on the next working day.
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FAQs

Buying with TDS

Can I speak to a specialist?

Please contact us on our Freephone number, where our fully trained landscape professionals should be able to assist you with any enquiry.

Is there anywhere I may view the products.

We have a 1000 square metre display centre, located at our offices and distribution centre in Staines, where a vast array of concrete and natural stone paving solutions may be viewed. We have pictures of this display centre on the website.

Are your prices competitive?

With so many products and suppliers it is easy to get confused, but we pass onto our customers the savings that we make on our bulk purchasing prices. By keeping overheads low and using the most economic method of delivery we can offer our customers competitive prices.

Are quality problems common?

No. Quality problems arise very rarely. All of our products are sourced from companies that pride themselves on their quality standards and have technical support in the case of any problems.

Ordering

Do I have to order full pallets?

Yes, most products are sold in full pallet loads, with the exception, for example, of kerbs, stepping stones and tools. These order requirements/quantities are clearly displayed on our website.

What time is your cut off for postal delivery?

All orders ordered after 12:00 midday will be dispatched on the next working day

What happens if the product I order is out of stock?

In the unlikely event that we cannot fulfil your order, we will ring to inform you of the situation and when the product will be available. You may have a full refund if you are not satisfied with the delivery time that we advise you of.

What if I need more product?

In the case of blocks etc., we can supply whatever quantity you need, but we recommend that you purchase all your requirements in one order. We suggest that you order at least 10 % above your needs for cutting and wastage. If you are unsure of your requirements, please ring our office on our Freephone number where we would be happy to assist you.

What if I over order?

In the case of blocks etc., we are happy to accept any surplus products that you may have, providing that they are in unopened packaging and in the same condition as when delivered. There will be a cost for collection, depending on where the product is.

Delivery

Delivery Address?

We are able to deliver to an address other than your billing address, but we may require further information from you.

When will my order arrive?

Usually within 5 days. View our delivery page for more information.

What happens if I have some damages/breakages on delivery?

If you are able to see any obvious damages at the time of delivery, please sign for the goods as “Damaged”. Also if possible please take a digital picture to help us establish what caused the problem. Due to the nature of the products, breakages can occur, and without a POD marked “Damaged” it may be impossible or beyond our control to arrange for any replacements to be sent free of charge. We will make it a priority to replace any damaged goods, and by adopting the above steps this whole process can be made quicker and easier.

Unfortunately, we cannot collect damaged product. Customers are advised to dispose of any damaged product once replacements have been organised.

Is there a delivery charge?

There is a delivery charge, view our delivery page for further information. Certain postcodes will incur additional delivery charges, such as, AB, DD, HS, PA, PH, KW, IV, Isle of Man, Isle of Wight, ZE, BT Belfast, and Dublin/Eire.

Planning Your Project

What else do I need to consider, when planning a drive or patio for example?

When planning your project, plan as accurately as is possible. You may need to hire a mortar mixer, vibrating compacting plate and an angle grinder from a local tool hire centre. We supply all those associated extras that you may require, from sand and cement, trowels shovels and block cutters.

Planning permission?

Legislation on hard landscaping changes around your property may require planning application. The responsibility to comply lies with the homeowner.

Specialist Product Info

What is Permeable Block Paving, and SuDS, used on driveways?

Creating vehicle parking areas on our properties can have environmental consequences. In times of heavy or sustained rainfall the drainage system can become overloaded and cause flooding. This has resulted in changes to Government legislation and it is becoming increasingly important to focus on well balanced, sustainable driveway design. Permeable Block Paving allows rainwater to drain through your driveway to the ground below.Permeable Block Paving is a unique sustainable drainage (SuDS) technology No planning permission is required to install Permeable Block Paving.

What is Resin Bound gravel?

TDS Resin Bound gravel is a water permeable paving system which is a hard wearing, low maintenance, and decorative surface.  TDS Resin Bound gravel can be used for driveways, paths, playgrounds, swimming pool surrounds etc.The TDS Resin Bound system involves completely coating the aggregate in a clear polyurethane binder, using a forced action mixer, hand finished to a smooth porous surface between 16-24mm in depth. The TDS Resin Bound is easily applied, even on wet surfaces. More information is on our website.

What is Resin Bonded gravel?

TDS Resin Bonded gravel is an ideal solution where a hard wearing, low maintenance decorative non slip surface is required. TDS Resin Bonded gravel can be used for driveways, paths, ramps, car parks, and factory floors etc. Following initial surface preparation, even when wet, the cold TDS Resin Bonded epoxy resin is applied, then a thin dressing of kiln dried aggregates is applied. Once dry the excess is brushed off leaving a 3-5mm thickness. More information is available on our website.

Aftercare

Can I remove stains from my driveway?

Yes, we sell Multi Degreaser Oil Stains remover and Pavwash an excellent superior high strength cleaner for use on patios, driveways and paths. More information is available on our website.

Can I seal my patio or driveway?

TDS Concrete and Block Paving Sealer, in both matt and gloss finishes. It is UV resistant, resistant to oil, petrol, common chemicals and dirt. It produces a hard yet flexible clear film finish, whilst stabilising joints and prevention against weeds. More information is available on our website.

Is it easy to grout paving?

TDS Easy Grouting Systems, an epoxy based fast grouting system. Simply mix the resins and add to a bag of sand, thoroughly mix, add water, soak the paving area with water and spread the grout with a squeegee and brush off excess when dry. More information is available on our website.

Can I use de-icing salts (rock salt) on my patio or drive?

Our suppliers do not recommend using rock salt on any of their reproduction stone paving products as in extreme cases it can cause damage to the surface.